Here is What You Can Do
Has your Rotary Club Facebook page been locked or blocked due to issues with using Rotary International’s branding materials? This can be a frustrating experience, especially when the shutdowns are driven by algorithms rather than human decisions, making it difficult to appeal. Don’t worry—here’s a step-by-step guide to help you resolve this issue and get your page back up and running.
Step-by-Step Guide to Reinstating Your Facebook Page
- Go to the Facebook Help Page
Start by navigating to the Facebook Help Center. - Access Help & Support
Click the drop-down arrow in the top right corner of your Facebook page and select “Help & Support” from the menu. - Report a Problem
- Click on “Report a Problem.”
- Choose “Something went wrong” from the options.
- Fill Out the Form
- In the prompted form, select “Pages” as the area where the problem occurred.
- Provide a detailed description of the issue. Here’s a template you can use:
Copy the following:
Hello,
I am the admin of the [Your Club Name] Rotary Club page on Facebook. Recently, our page was locked due to an issue related to the use of Rotary International’s branding materials.
As a chartered club of Rotary International, we are authorized to use their official logos and branding elements. Our use of these materials adheres to Rotary International’s brand guidelines, which can be found here: [insert link to the guidelines or attach documentation if possible].
This page is essential for our community outreach and service activities. We kindly request a review and reinstatement of our page.
Thank you for your assistance.
Best regards,
[Your Name]
[Your Position in the Rotary Club]
[Contact Information]
- Attach Documentation
If possible, attach any relevant documentation, such as authorization letters from Rotary International or links to the official brand guidelines. - Submit the Form
After filling out all the necessary details and attaching documentation, submit the form.
Follow-Up Actions
Check Email Regularly
Facebook’s support team may respond via email, so make sure to monitor your inbox for any updates or requests for additional information.
Use Other Contact Methods
If the issue is not resolved promptly, consider using other contact methods, such as the Facebook Business Support if your page is linked to a business account.
Engage Rotary International
Inform Rotary International about the issue and ask for their support. They may be able to intervene or provide additional documentation to expedite the resolution.
Document the Process
Keep records of all communications and submissions. This documentation can be helpful if further escalation is needed.
Preventative Measures
To avoid future issues, here are some preventative steps your club can take:
- Educate Members: Conduct training sessions on the correct use of Rotary’s brand elements.
- Centralized Branding Resources: Use the Rotary International Brand Center for all branding materials.
- Meta Verification: Encourage clubs to get their Facebook pages verified.
- Engage a Legal Expert: Consult with an intellectual property attorney to ensure proper use and protection of the Rotary brand.
By following these steps, you can help ensure that your Rotary Club’s Facebook page remains active and compliant with Rotary International’s branding guidelines. If you have any questions or need further assistance, don’t hesitate to reach out to your district’s Public Image Coordinator or contact the Zones 33/34 PI Team.
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